Refund policy

Last updated: 30 July 2026

We want you to be happy with what you buy from wpcodify.com. Because our products are digital and cannot be returned once downloaded, this policy sets out clearly when we will refund a purchase and when we will not.

1. Our guarantee

We offer a 14-day money-back guarantee on products purchased directly from wpcodify.com. If a product does not work as described and we cannot resolve the problem for you, we will refund your purchase in full.

The 14 days run from the date and time of your order, not from the date you install the product.

Buying on ThemeForest instead? Items sold under our ThemeOri brand on Envato are covered by Envato’s refund rules, not this policy. See section 7.

2. When we will issue a refund

We will refund your purchase within the 14-day window if any of the following applies:

  • The product doesn’t work as described. A feature advertised on the product page or documentation is missing or broken, and we cannot fix it in a reasonable time.
  • The product is materially different from its description, demo or screenshots.
  • A technical fault we can’t resolve. You’ve given us a fair chance to help through a support ticket, and we cannot get the product working on a supported environment.
  • Accidental duplicate purchase. You bought the same product or licence twice by mistake.
  • You were charged incorrectly — wrong amount, wrong tier, or a charge you did not authorise.

For “doesn’t work” cases we ask that you open a support ticket first. Most problems turn out to be quick fixes, and we’d rather solve the issue than lose you as a customer. If we can’t fix it, the refund is yours.

3. When we cannot issue a refund

Refunds are not available where:

  • You changed your mind after downloading, or bought the wrong product without checking the description, demo and documentation first.
  • You didn’t read the requirements. Requirements, compatibility notes and known limitations are listed on the product page and in the documentation before purchase.
  • The problem is caused by third-party software — another plugin, a page builder, a theme we didn’t make, or a custom modification — rather than by our product.
  • The problem is caused by your hosting environment, such as an unsupported PHP version, insufficient memory, aggressive security rules or server misconfiguration, and can be resolved by your host.
  • You want a feature we never advertised. Feature requests are welcome, but the absence of an unadvertised feature is not a fault.
  • The request is made after 14 days from the order date.
  • The product has been extensively used — for example deployed to multiple live client sites — in a way that shows the purchase was not simply a trial.
  • The licence has been shared, resold or redistributed, or used in breach of our Terms & Conditions.
  • Support or update renewals — renewals are non-refundable once the renewal period has started. Cancel before renewal if you don’t want to continue.
  • Custom development, installation services or other bespoke work already performed.

We reserve the right to refuse refunds where we reasonably believe this policy is being abused — for example repeated buy-and-refund patterns across products or accounts.

4. How to request a refund

  1. Open a ticket at https://wpcodify.com/support and choose Request a refund, or email support@wpcodify.com.
  2. Include your order number and the email address used at checkout.
  3. Tell us briefly what went wrong. If it’s a technical issue, include what you tried and any error messages — this helps us either fix it or approve the refund quickly.

We’ll acknowledge your request within 1–2 business days and give you a decision within 5 business days.

5. How refunds are processed

5.1 Approved refunds are returned to the original payment method. We cannot refund to a different card, account or method.

5.2 Card and online purchases are processed by Paddle as merchant of record, so the refund is issued through Paddle and appears on your statement as a credit from Paddle rather than from wpCodify. You may also receive a refund confirmation email from Paddle.

5.3 Refunds are typically processed within 5–10 business days of approval. Your bank or card issuer may take an additional 1–2 billing cycles to show the credit — that part is outside our control.

5.4 Where a manual or bank transfer was used, we refund to the originating account, and any bank transfer fees charged by intermediary banks may be deducted.

6. What happens to your licence after a refund

Once a refund is issued:

  • Your licence key is revoked and any active site activations are removed.
  • Updates and support end immediately.
  • You must uninstall and delete the product from all sites and stop using it, including any copies or modifications.

Continuing to use a refunded product is a breach of our Terms & Conditions and of copyright.

7. Purchases made on ThemeForest / Envato

Items bought on ThemeForest under the ThemeOri brand are sold by Envato, and Envato’s refund rules apply — not this policy. In broad terms, Envato asks authors to consider refunds where an item is not as described, doesn’t work as it should and can’t be fixed, or was bought by mistake, and it sets time limits after which a purchase can no longer be refunded or disputed. The current rules and time limits are published by Envato at:

  • https://themeforest.net/page/customer_refund_policy

To request a refund on an Envato purchase, use the refund request form in your Envato account. You’re also welcome to open a support ticket with us first — as the author, we’d rather help you get the item working.

8. Chargebacks

If you have a problem, please talk to us first. Filing a chargeback without contacting us costs us fees and time, and results in the licence being revoked and the account suspended while the dispute is investigated. We are happy to resolve genuine issues directly and quickly.

9. Your statutory rights

Nothing in this policy limits rights you have under consumer protection law in your country that cannot be waived. In some jurisdictions, the right to cancel a digital purchase is lost once download begins with your consent — where that applies, it does not remove the voluntary guarantee we offer in section 1.

10. Changes to this policy

We may update this policy from time to time. The policy in effect on the date of your order is the one that applies to that order.

11. Contact

Billing and refunds: support@wpcodify.com Support: https://wpcodify.com/support